Refund and cancellation policy
Last updated: 25 September 2026 · VISTA WAY TEKNOLOJI LIMITED SIRKETI
This page explains how cancellations and refunds work for Dogify subscriptions. It applies together with our Terms and Conditions and does not limit any rights you have under the consumer law of the country where you live.
1. What you are buying
A subscription to the Dogify app: a dog training and grooming-routine service with daily lessons, habit programs, grooming routines, reminders and a personal log. The subscription length, price and renewal price are shown before you pay and confirmed by email.
2. Cancelling
Subscriptions renew automatically at the end of each billing period, at the renewal price shown at checkout, until you cancel. You can cancel at any time and keep access until the end of the period you have paid for. App Store: Settings, your name, Subscriptions, Dogify, Cancel. Google Play: Google Play, Payments and subscriptions, Subscriptions, Dogify, Cancel. Website purchases: use the link in your receipt email, or write to support@dogify.io. To avoid a renewal charge, cancel at least 24 hours before the current period ends.
3. Refunds for purchases made in the app
Purchases made through the App Store or Google Play are billed by Apple or Google, and refund requests are made to them and decided under their policies: reportaproblem.apple.com for iOS, or the order history in Google Play for Android. We cannot process these refunds ourselves.
4. Refunds for purchases made on our website: 14 days, any reason
Website purchases are sold by our payment partner, the merchant of record named at checkout and on your receipt. You can get a full refund of any charge, for any reason, by asking within 14 days of that charge. This applies to the first payment and to every renewal payment.
To ask, use the link in your receipt email, or write to support@dogify.io with the email address you used to buy. Refunds go back to the original payment method and are processed within 14 days of your request.
5. Trials and renewals
If a trial is offered, it converts to a paid subscription at the price shown unless cancelled at least 24 hours before it ends. Every renewal charge is covered by the same 14-day refund window in section 4.
6. Contact
VISTA WAY TEKNOLOJI LIMITED SIRKETI, Barbaros Mah. Lale Sok. My Office İş Merkezi No: 2/13, 34758 Ataşehir, İstanbul, Türkiye. Email: support@dogify.io.