Terms and Conditions

1. Introduction and who you are contracting with

The Services are operated by VISTA WAY TEKNOLOJI LIMITED SIRKETI ("Dogify", the "Company", "we", "us", "our"), a company incorporated in the Republic of Türkiye with its registered office at Barbaros Mah. Lale Sok. My Office İş Merkezi No: 2/13, 34758 Ataşehir, İstanbul, Türkiye. "Dogify" is the brand and application name under which the Services are offered and has no separate legal personality.

The Services are offered worldwide except in the Republic of Türkiye and the People's Republic of China. By using the Services you confirm that you are not located in an excluded region and that your use is lawful where you are.

The Company develops and operates the Services. Subscriptions bought in the app are billed by Apple (App Store) or Google (Google Play) under their terms. Subscriptions bought on our website are sold by our payment partner, an independent merchant of record and authorised reseller named at checkout and on your receipt, which handles payment, invoicing, sales tax and refunds under its own terms (Section 9). Product support is provided by us in every case.

You must be at least 13 years old, or the minimum age of digital consent where you live if higher, to use the Services. If you are under the age of majority where you live, a parent or guardian must agree to these Terms on your behalf, and any purchase must be made by them.

These Terms contain important disclaimers, limitations of liability and a dispute-resolution clause. None of them override consumer rights granted to you by mandatory law in the country where you live.

2. Class action waiver (United States residents)

IF YOU LIVE IN THE UNITED STATES, TO THE FULLEST EXTENT PERMITTED BY LAW YOU AND THE COMPANY AGREE THAT ANY DISPUTE WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION, AND ANY RIGHT TO A JURY TRIAL, IN CONNECTION WITH THESE TERMS OR THE SERVICES. IF THIS WAIVER IS FOUND UNENFORCEABLE FOR A PARTICULAR CLAIM, THAT CLAIM WILL BE HEARD IN COURT AND THE REMAINDER OF THESE TERMS CONTINUES TO APPLY.

This section does not apply to residents of the European Union, the United Kingdom or any other jurisdiction where such waivers are not permitted.

3. The Services

Dogify is a dog training and grooming-routine application. It provides reward-based training lessons organised into a daily path, step-by-step habit programs, cue tutorials, grooming and handling routines, weekly checklists, reminders, progress tracking and a personal log in which you record your own observations about your dog.

Dogify is a training and routine tool and nothing more. It does not assess your dog, does not give advice about your dog's condition, and is not a substitute for a qualified professional. No content in the Services is professional advice of any kind. The scores, profiles and projections shown in the app are derived only from the answers you give and describe training progress; they are not evaluations of your dog. You remain solely responsible for your dog and for every decision about them. For anything beyond training and grooming routines, consult a qualified professional.

Results depend on your dog, your consistency and many factors outside our control. Any timelines, averages or examples shown in the Services are illustrative and are not a promise that your dog will change in a particular way or by a particular date.

We may add, change, withdraw or replace lessons, programs and features at any time. Where a change materially reduces what you have paid for, Section 9 (Price changes and material changes) applies.

4. Accounts

You need an account to use most of the Services. You agree to give accurate and complete information, to keep it up to date, to keep your sign-in details confidential and to tell us promptly at support@dogify.io if you suspect unauthorised use. You are responsible for all activity under your account.

Accounts are personal. You may not share your account, create multiple accounts to obtain repeated free trials or offers, or transfer your account to anyone else. We may refuse, suspend or close accounts where we reasonably suspect fraud, abuse or a breach of these Terms.

You may delete your account at any time from Settings in the app or by following the steps on our Data deletion page. Deletion is permanent, removes your dog's profile, progress and log, and does not by itself cancel a subscription (Section 13).

5. Licence to use

Subject to these Terms we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use the app on devices you own or control and to access the Services for your personal, non-commercial use. All rights not expressly granted are reserved by the Company and its licensors. The licence ends automatically when your access ends or if you breach these Terms.

6. Content

All lessons, programs, text, illustrations, video, audio, software, data and trademarks in the Services ("Content") belong to the Company or its licensors and are protected by copyright, trademark and other laws. You may not copy, reproduce, record, download for redistribution, publish, sell, sublicense, modify, create derivative works from, or publicly display any Content except as the Services expressly allow.

Content is provided for general information about dog training and grooming routines. It is not tailored to your individual dog beyond the ordering of lessons based on your answers, and it may not suit every dog. Stop any exercise that causes your dog distress.

7. Your contributions

The Services let you enter information about your dog, notes in your personal log, photos and feedback ("Contributions"). You keep ownership of your Contributions. You grant the Company a worldwide, royalty-free licence to store, copy, display and process your Contributions solely to provide, secure and improve the Services for you. We do not publish your Contributions, sell them or use them for advertising.

You are responsible for your Contributions. You confirm they are accurate, that you have the right to share them, and that they contain no unlawful, infringing, harmful or offensive material. We may remove Contributions that breach these Terms.

8. Reserved rights

We may modify, suspend or discontinue any part of the Services, refuse access to any person, monitor use to enforce these Terms, and take any lawful step to protect the Services and other users. Where a change is unfavourable to you, Section 9 and Section 26 describe your options.

9. Payment terms

Payment channels. Subscriptions bought in the iOS app are billed by Apple through your Apple ID under Apple's Media Services terms. Subscriptions bought in the Android app are billed by Google through Google Play under Google Play's terms. Subscriptions bought on our website are sold and billed by our payment partner, the merchant of record named at checkout, which processes the payment and issues the receipt. The Company does not collect or store your card details in any channel.

Plans. We offer subscriptions of different lengths, and from time to time introductory offers or trials. The exact price, billing period, renewal price and any introductory or trial terms are shown on the paywall before you buy and confirmed by email by the store or by our payment partner. Prices may vary by region, currency, platform and promotion; the price shown at checkout is the price for that purchase.

Trials and introductory periods. Where a free trial or a reduced-price first period is offered, it converts automatically to the subscription shown at checkout, at that plan's normal renewal price, unless you cancel at least 24 hours before the offer period ends. Only the first payment is discounted. One offer per person: for App Store and Google Play purchases the store allows one introductory offer per Apple Account or Google account, and whether you are eligible is decided by the store, not by us.

Renewal. Subscriptions renew automatically at the end of each billing period at the renewal price shown at checkout unless cancelled at least 24 hours before the period ends. You keep access until the end of the period you have paid for.

Failed payments. If a renewal payment fails, the store or our payment partner may retry it. Access may be suspended after repeated failure and the subscription cancelled if payment is not received. You are not charged for periods in which the Services were suspended for non-payment.

Refunds. Website purchases: you can get a full refund of any charge, for any reason, by asking within 14 days of that charge. Ask through the link in your receipt email or by emailing support@dogify.io. Refunds go back to the original payment method. App Store and Google Play purchases: refund requests are made to Apple or Google and decided under their policies. Our Refund and cancellation policy has the details. Nothing in this section limits your statutory rights.

Price changes and material changes. If we increase the price of a subscription bought through our website, or materially reduce what it includes, we will notify you at least 30 days in advance and you may cancel before the change applies; otherwise it applies from the next renewal. Price changes for App Store and Google Play purchases are notified and applied under the store's rules, which may require your consent.

Taxes and currency. Prices include applicable VAT or sales tax where it must be collected for your country. If a charge is made in a currency other than your own, your bank may apply conversion fees for which we are not responsible.

10. A training and routine tool only

THE SERVICES ARE A TRAINING AND ROUTINE TOOL ONLY. THEY DO NOT ASSESS ANY ANIMAL, DO NOT GIVE ADVICE ABOUT ANY ANIMAL'S CONDITION, AND ARE NOT A SUBSTITUTE FOR A QUALIFIED PROFESSIONAL. THE COMPANY DOES NOT PROVIDE PROFESSIONAL SERVICES OF ANY KIND. YOU AGREE NOT TO RELY ON THE SERVICES FOR ANY DECISION THAT REQUIRES A QUALIFIED PROFESSIONAL.

11. Your dog, your responsibility

Training and grooming involve a live animal. You agree to work at your dog's pace, to use only reward-based methods as the Services describe, never to use force, punishment or aversive equipment, and to stop any exercise that causes distress. You are solely responsible for your dog's safety, for the safety of people and other animals around you, and for complying with animal-welfare, leash and licensing laws where you live.

12. Communications

By using the Services you agree to receive service messages (account, purchase, renewal, security and material-change notices), which you cannot opt out of while you have an account. Marketing emails are sent only with your consent and every one contains an unsubscribe link. Push notifications are controlled in your device settings.

13. Cancellation

You may cancel at any time. App Store: Settings, your name, Subscriptions, Dogify, Cancel. Google Play: Google Play, Payments and subscriptions, Subscriptions, Dogify, Cancel. Website purchases: through the link in your receipt email or by emailing support@dogify.io. Cancellation takes effect at the end of the current paid period and stops future charges; it does not by itself refund a past charge (Section 9). Deleting your account does not cancel a subscription, and cancelling a subscription does not delete your account. If you want both, do both.

14. User obligations

You agree to use the Services lawfully and only for your own household's dogs; to keep your account secure; to give accurate information; to follow the reward-based methods described in the Services and never to use them to justify force or punishment; and not to share, resell or redistribute Content or your access.

15. Restrictions on use

You may not: access the Services by automated means, scrape, crawl or harvest data; decompile, reverse-engineer or attempt to extract source code, models or datasets; circumvent security, paywalls, licence checks or usage limits; use the Services to build a competing product or to train machine-learning models; misrepresent your identity; upload malware; interfere with the operation of the Services; or use the Services in breach of any law, including animal-welfare law.

16. Indemnification

To the extent permitted by law you agree to indemnify and hold harmless the Company, its affiliates, officers, employees, agents, licensors and service providers from claims, losses and reasonable costs arising from your breach of these Terms, your unlawful use of the Services, your Contributions, or any harm caused by your dog. This section does not apply to consumers in jurisdictions where such indemnities are not enforceable.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, LICENSORS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, PROFITS OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, OR FROM ANY OUTCOME RELATING TO YOUR DOG'S BEHAVIOUR OR CONDITION.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND ONE HUNDRED US DOLLARS (USD 100).

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under the law of the country where you live, and nothing limits your statutory consumer rights.

18. Disclaimer of warranties

The Services are provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement and accuracy, and we do not warrant that the Services will be uninterrupted, error-free or that any training outcome will be achieved. Some jurisdictions do not allow these exclusions; where they apply to you, you may have additional rights.

19. Equitable relief

Unauthorised use of the Services or Content may cause harm that damages alone cannot remedy. The Company may seek injunctive or other equitable relief in any competent court, without posting a bond where the law allows, in addition to any other remedy.

20. Prohibited uses

In addition to Section 15, you may not use the Services for any unlawful purpose; to harass, threaten or harm any person or animal; to infringe intellectual property; to distribute spam or malware; to impersonate anyone; or to bypass any access control. Breach may result in immediate suspension or termination and legal action.

21. Data privacy

Our Privacy Policy explains what personal data we process, why, how long we keep it and your rights, including under the EU and UK GDPR and the California Consumer Privacy Act. Your personal log is stored to be shown back to you; we do not analyse it to draw conclusions about your dog. If this section and the Privacy Policy conflict on a privacy matter, the Privacy Policy governs.

22. Third-party services and links

The Services rely on the Apple App Store, Google Play, our payment partner and cloud providers, and may link to third-party websites. We do not control third parties and are not responsible for their content, terms or privacy practices. Apple and Google are not parties to these Terms and have no obligation to provide support or maintenance for the app; where required by Apple, Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you.

23. Intellectual property

Dogify, the paw mark and all related names, logos and designs are trademarks of the Company. All other trademarks belong to their owners. Apple and the App Store are trademarks of Apple Inc.; Google Play is a trademark of Google LLC. If you believe Content infringes your rights, write to support@dogify.io with details of the work, the location of the alleged infringement and your contact information.

24. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access immediately if you materially breach these Terms, if required by law or a store operator, or, on 30 days' notice, if we discontinue the Services. If we terminate for our own convenience while you have a paid period remaining, you will be refunded pro rata for the unused period through the channel you bought from. Sections 6, 16 to 19, 21, 25 and 26 survive termination.

25. Dispute resolution

Informal resolution first. Before starting any formal proceeding you agree to contact us at support@dogify.io describing the dispute and the outcome you want. We will try in good faith to resolve it within 30 days. Most issues are billing questions and are resolved in a few days.

United States residents: arbitration. If we cannot resolve a dispute informally, and unless you opt out by emailing support@dogify.io within 30 days of first accepting these Terms, any dispute between you and the Company will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, in English, by video conference or in your home county. The Federal Arbitration Act governs this clause. Either party may instead bring an individual claim in small-claims court. Claims for injunctive relief relating to intellectual property may be brought in court.

European Union and United Kingdom residents. You may bring a claim in the courts of the country where you live and you keep the protection of that country's mandatory consumer law. EU residents may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution before a consumer ADR body but will consider it in good faith.

Other countries. Disputes not covered above are subject to the non-exclusive jurisdiction of the İstanbul (Anadolu) Courts and Enforcement Offices, Republic of Türkiye, without prejudice to any mandatory consumer rights where you live.

26. Governing law

These Terms and any dispute arising from them are governed by the laws of the Republic of Türkiye, the country in which the Company is established, without regard to conflict-of-law rules, except that (a) for United States residents the Federal Arbitration Act governs Section 25, and (b) nothing in this section deprives you of the protection of mandatory consumer law in the country where you live, including under Regulation (EC) 593/2008 for EU residents. Where the law allows, any claim must be brought within one year of the event giving rise to it.

27. Amendments

We may update these Terms. Changes that are not unfavourable to you take effect when posted. For changes that are unfavourable to you we will give notice in the app or by email a reasonable time, and at least 30 days, before they take effect, and you may cancel free of charge before they apply. Continued use after the effective date means you accept the updated Terms.

28. Waiver

Our failure or delay in enforcing any part of these Terms is not a waiver of that part or of any other part. A waiver is effective only if in writing and signed by an authorised representative of the Company.

29. Headings

Headings are for convenience only and do not affect interpretation.

30. Severability

If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions remain in full force. Section 2 is subject to its own severability rule.

31. Entire agreement and assignment

These Terms, the Privacy Policy and the pre-contractual information shown at checkout are the entire agreement between you and the Company about the Services and supersede all prior agreements. You may not assign your rights under these Terms. We may assign them to an affiliate or a successor in connection with a merger, acquisition or sale of assets, and will notify you if we do. Provisions that by their nature should survive termination do so.

32. Contact and company information

VISTA WAY TEKNOLOJI LIMITED SIRKETI, Barbaros Mah. Lale Sok. My Office İş Merkezi No: 2/13, 34758 Ataşehir, İstanbul, Türkiye. Email: support@dogify.io.

Registered in the Republic of Türkiye. Payments are processed by Apple (App Store), Google (Google Play) and, for website purchases, by our payment partner acting as merchant of record.

Information provided through our support channels is for general information about the Services and is not legal, financial or professional advice.