Support
Last updated: 25 September 2026 · VISTA WAY TEKNOLOJI LIMITED SIRKETI
Questions about the app, your account or your subscription? We are a small team and we reply to every message, usually within one business day.
Before you write
Make sure you are on the latest version of Dogify from the App Store or Google Play. Most sync problems are fixed by signing out and back in.
Common questions
How do I cancel? In your App Store or Google Play subscription settings, or through the link in your receipt email for website purchases; see the Terms for step-by-step instructions. How do I restore a purchase on a new phone? Sign in with the same email and tap Restore purchases in Settings. How do I change my dog's profile? Settings, then Your dog. Can I have more than one dog? Yes, add another profile from the same screen.
Refunds
Website purchases: full refund of any charge, for any reason, if you ask within 14 days of that charge. Use the link in your receipt email or email support@dogify.io. App purchases are billed by Apple or Google, so refund requests go to them: reportaproblem.apple.com for iOS, or Google Play's order history for Android.
Where the app is available
Dogify is available on the App Store and Google Play in all countries except Türkiye and China. If the app does not appear in your store, check that your store account's country is set to where you live.
What we cannot help with
Dogify is a training and routine app. We cannot assess your dog or give advice about your dog's condition. For anything beyond training and grooming routines, please speak to a qualified professional.